AT&T is blocking some of the ports that the Grace internet radio needs to communicate with our servers. This bockage is being done in the 2wire modem.
Check the IP address in the radio to help determine what is going on.
Settings > Network Configuration > View Config > Scroll to IP address
If the IP address is 192.168.???.???, the the radio is connected to your wireless router but the firewall on your network is blocking the connection. Try turning off the firewall in your router. (not your computer). Once successfully connected, try playing a free radio station. If the radio is successful, immediately upgrade the software to the latest software version.
Settings > Upgrade Firmware > "Are you sure?" > Select "Yes"
If the IP address is 169.254.???.???, then the radio is not connected to your wireless router. Most likely the wireless security key you entered is incorrect. Try re-scanning for the wireless router again and enter the correct security key. It is important that you enter the password case sensitive. If there are lower case letters, scroll past the capital letters to the lower case letters.
Once successfully connected, try playing a free radio station. If the radio is successful, immediately upgrade the software to the latest software version.
Settings > Upgrade Firmware > "Are you sure?" > Select "Yes"'
1. While the radio is now working, please do the Settings > Update Firmware > "Are you sure?" > Select "Yes". This will update the upgrade the software to latest version which we have some key work fixes for this AT&T blockage for. This firware update will not delete any of the network settings you have in the radio.
2. After the radio reboots from the firmware update, go to Settings > Network Config > Wireless Standyby > Select "On". This will keep the ip connection with the 2wire even when you turn the radio off. This way the radio will not incur IP conflicts and will lookup radio stations faster for you.
If you are still having problems, call AT&T Technical support for your DSL modem. Explain to them that the firewall in the 2wire modem is blocking the internet radio from accessing the internet. They will remotely change the settings in the modem, it should take them 5 min if you get someone that knows how to do it. Explain to them its like connecting an Xbox to the network.
2WIRE issue